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Frequently asked questions

Rajasthan Government emphasis on taking a holistic view of e-Governance initiatives across the State and departments, integrating them into a collective vision and a shared cause. One more step towards compliance with the e-Governance vision of the State, a common platform named - Rajasthan Payment Platform - has been developed to take care all payments (other than treasury) and disbursement needs of Government Departments and PSU’s under the aegis of Government of Rajasthan. Rajasthan Payment Platform (RPP) is integrated with Banks, Mobile Wallets, Credit Cards, Debit Cards, UPI and Bharat QR service providers for smooth electronic & mobile payments.

RPP facilitates departments and PSU’s for two way electronic payments. Residents can pay taxes, utility bills, fees etc. to concerned department with complete flexibility of payment mode of their choice (facility to be given on concerned department’s website or application). Similarly, departments can disburse funds to beneficiaries, vendors and others in a seamless and integrated way.

Objectives -

  • Collection of funds against the services of the department. Funds will be credited directly to the Bank Account of respective department.
  • Disbursement of the fund to beneficiaries or vendors directly in their bank accounts with no additional cost on department for disbursement.
  • One-point administrative formalities which benefited Govt. department by freeing them from hassle of signing the agreement/contracts with banks/payment gateways for PG services or banks
  • Lowest convenience fees rates due to centralized negotiation.
  • Easy account reconciliation between department and bank/aggregator with help in dispute resolution by RISL team.
  • Detailed MIS reporting via RPP portal and portal of bank/aggregator

Services of RPP are offered to -

  • All government department under the aegis of Government of Rajasthan who are operating their collection or disbursement through Bank Accounts (other than treasury operations)
  • All Public Sector Units under the aegis of Government of Rajasthan who are operating their collection or disbursement through Bank Accounts (other than treasury operations)
  • Startup’s registered in iStart Program of Rajasthan State Government
  • Private Partners of RajCOMP Info Services Ltd

All department using services of RPP will get following advantages over direct integration with any bank or payment gateway -

  • Departments are not required to indulge in tender process for payment gateway service.
  • Signing of centralized agreement with RPP for all services under collection & disbursement
  • Just single Plug and play, REST API’s based standardized payment gateway and disbursement solution for PSU’s and Departments with simple integration.
  • Disbursement facility from more than 55 banks at ZERO additional cost for NEFT/RTGS
  • Collection facilities from available Payment Gateway service providers at lowest or nil convenience fees model
  • Both collection and disbursement services can be powered by multiple banks & payment gateways without any additional coding/configuration at departmental site. All additional additions/configuration will be done just at RPP level and new modes/banks will be available to the users of respective department
  • With central negotiation on convenience fees charged by payment gateways, any lowering of charges will be applied to all department taking services on RPP
  • Expert guidance and help by RPP team in reconciliation of all funds collected or disbursed through this platform.
  • Minimal transaction processing fees (best in industry) to be given by citizen (availing the service on departmental portal)

No, you do not have to open a new account with any bank to avail collection or Disbursement service on Rajasthan Payment Platform.

In Collection Segment, department will get credit of all funds directly in their designated bank account (which already exists with them). However it is recommended to have bank account in scheduled commercial bank

In disbursement services, major 55+ banks operating in state are already part of RPP system so department having account in these bank will get on-boarded immediately otherwise new bank need to be integrated with RPP system to make account operational for disbursement of funds.

The security and confidentiality of your personal and financial information is of utmost importance to us. You are provided with best-in-class security standards when it comes to using the RPP service so that your transactions at RPP are safe. To prevent unauthorized access and ensure the appropriate use of information, RPP has put in place appropriate procedures to safeguard all personal information that RPP collects online.

Further RPP is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers, personal data and other online information exchange at RPP are never sent over the Internet unencrypted and cannot be viewed by un-authorized individuals. Your data resides in the RPP database and is protected by a firewall. This firewall is configured to receive and process requests only from authorized personnel and can detect any unauthorized activity.

In addition, processes and operations at RPP are designed to identify and control risks. These are in the form of different management and reporting control measures such as authorization controls and segregation of conflicting responsibilities. All these measures ensure that at RPP you have the safest and most secure experience that you can get anywhere.

You can start and use RPP services in three simple steps, as described below –

Step 1: Submission of filled-in forms for onboarding

Collection Services

  1. Download Collection Service “Merchant Onboarding” documents from download section of RPP Portal. (https://rpp.rajasthan.gov.in/downloads.html)
  2. Print these forms on departmental letter head and submit filled and duly signed copy to RPP Project Nodal officer details given on RPP Portal. Also mark a copy to support.rpp@rajasthan.gov.in.
  3. For single bank account credit, provide below mentioned forms
    1. Submit filled-in & duly signed copy of – “RPP Collection-Merchant Onboarding Form (Annex-A)” along with all documents (Copy of Department & Nodal officer documents).
    2. b. Submit filled-in & duly signed copy of “RPP Collection-Bank Account Details Form (Annex-B)”.
  4. For multi-bank account credit provide below mentioned forms
    1. Submit filled-in & duly signed copy of – “RPP Collection-Merchant Onboarding Form (Annex-A)” along with all documents (Copy of Department & Nodal officer documents).
    2. Submit filled-in & duly signed copy of “RPP Collection-Multiple Account Settlement Form (Annex-C)”

    NOTE: If your bank account is of “State bank of India” and you are willing to use services offered by “SBI e-Pay”, submit duly filled and signed copy of 3 additional forms (RPP Collection - Merchant Information Form-MIF, RPP Collection - Technical Information Security Format (TIF) Form, RPP-Collection - Form C-VSCC) available in download section.

Disbursement Services

  1. Download Disbursement Service “Merchant Onboarding” documents from download section of RPP Portal. (https://rpp.rajasthan.gov.in/downloads.html)
  2. Print these forms on departmental letter head and submit filled and duly signed copy to RPP Project Nodal officer details given on RPP Portal. Also mark a copy to support.rpp@rajasthan.gov.in
  3. For First time onboarding on particular bank, only one copy of “Merchant Onboarding request form” needed to be submitted by department. After receipt of this form, bank will issue Merchant Code for the department which will be further used in Form-2 (RPP Disbursement-Service Account Certificate Linking Authorization Letter). Kindly note that, if department is having accounts in different bank, then for each bank a separate copy of “Merchant Onboarding Request Form” needed to be submitted.
  4. After receipt of Merchant code from bank, department need to submit copy of Form-2 (RPP Disbursement-Service Account Certificate Linking Authorization Letter) which should be duly filled & signed by signatory authority and attested by respective bank/branch.

NOTE: If your bank account is of “State bank of India”, for the first time, department need to submit duly filled and signed copy of “SBI Common Application cum Registration Form (Annex-1)” available in download section. Only after receipt of this copy, SBI will be able to register department in their CMP (Disbursement) product.

Step 2: Signing of Agreement.

Department need to sign an agreement with RajCOMP Info Services Ltd. A separate agreement need to be signed for collection and disbursement services.

Step 3: Technical Integration

After completion of above two steps, department need to do needful technical solution integration (Collection or Disbursement Service Integration).

For any query related to RPP Services, just drop an email to support.rpp@rajasthan.gov.in with your query. In addition to this, you can write your query in Contact-Us section on RPP Portal.

If you are a consumer of any department and you availed services on their portal, please write your query to the respective department only.

RPP team can just help you to track-back your transaction with all details but for refund or any other issues, customer need to get in touch with respective departmental persons only. RPP team will also do their best to connect you with them and help in resolution of your queries or issues.

We will be delighted to assist.