Logo Logo
  • Home
  • Privacy Policy

Privacy Policy

In line with recognized International Practice and for the information of customers and others who visit the website of Rajasthan Payment Platform (RPP), it is necessary to post a privacy statement. The information shared with RPP will be treated as private. RPP also desires to say explicitly that adequate precautions have been taken to protect information relating to customers and their dealings with RPP from the mischievous and the fraudsters.

Customer confidentiality and privacy are of utmost concern to Rajasthan Payment Platform. The employees of the RISL and RPP treat the information in respect of the User's accounts in the same responsible and confidential way that the RISL and RPP want its own financial affairs are treated.

Recognition of User's expectation of privacy

RISL recognizes that its customers expect privacy and security for their personal and financial affairs. RISL understands that, by selecting RISL for the banking needs, the Users have entrusted on RISL to safeguard the User's personal financial information. RISL wants the users to be informed of RISL's commitment to protect the privacy of User's personal financial information with the following privacy principles and practices.

What personally identifiable information is collected from the Users?

RISL collects information from the Users regarding name, addresses, email addresses, passport number, Income, PAN, details of nominees, etc.


A cookie is a data file that certain Web sites write to User's computer hard drive when the User visits such sites. A cookie file can contain information such as a user identification code that the site uses to track the pages the Users have visited and use the information commercially. RISL does not use cookies on its web site.

How RISL uses, collects and retains customer information

On RISL's RPP site we collect, retain, and use information about the User only when we reasonably believe that it will help administer RISL business or provide products, services, and other opportunities to the Users. RISL collects and retains information about the User only for specific business purposes.

RPP uses information to:

  • Open and administer User's accounts and to protect User's records and funds.
  • Comply with all applicable laws and regulations
  • Help RPP design or improve its products and services for the benefit of Users.
  • Understand the User's financial needs so that RPP can provide the User with quality products and superior services.
  • To comply with laws, guidelines and regulations that govern the financial services in the country.

How RPP keeps customer information accurate

It is in the User's interest, and it is objective, for us to have accurate, current, and complete information concerning the User and his/its accounts. RPP has strict procedures that our employees abide by to meet this objective. While some procedures are required by Central, State laws or RBI regulations, RPP has implemented additional procedures to maintain accurate, current, and complete financial information, including processes to update information and remove outdated information. If you believe that RPP has incorrect information about you or your accounts, please email us through the feedback mechanism provided on the website or modify the profile information on the site as permissible. RPP will correct any erroneous information as quickly as possible.

How RPP limits access to customer information

RPP has procedures that limit access to personally identifiable information to those employees with a business reason for knowing such information about the User. RPP educates its employees on their responsibility to protect the confidentiality of customer information, and hold them accountable if they violate this privacy policy. RPP's security procedures to protect customer information, RPP follows best security practices to prevent unauthorized access to confidential information about the Users.

Application Access Policy

This System is for the use of authorized users for authorized purpose only. All the activities on this system are recorded and monitored by RISL. Individuals, using this computer system without authority or in excess of their authority shall be treated as having violated the IT and IS Security Policy of the RPP and, are subjected to legal / disciplinary action as per the Policy of the RPP.

How RPP restricts the disclosure of customer information

RPP does not release customer information except as directed by law or as per the user's mandate. RPP does not share specific information about customer accounts or other personally identifiable data with nonaffiliated third parties for their independent use unless:

  • The information is provided to help complete a transaction initiated by the User;
  • User requests or authorizes it;
  • The disclosure is required by/or directed by law; or
  • The User has been informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and has been given the opportunity to decline.

By formulating and disclosing RPP's privacy policy to Users, RPP wants the Users to understand RPP's commitment to personal privacy.

  • A potential customer who inquires about RPP's products and services or who would like a copy of our privacy policy
  • A customer who has established a relationship with RPP or the RISL
  • A visitor to RPP's web site

If you have any questions or concerns about this privacy policy, please send an e-mail to us at info.rpp@rajasthan.gov.in or write to us at 1st Floor, C-Block, Yojana Bhawan, Tilak Marg, C-Scheme, Jaipur-302005 (Raj),INDIA
Internet privacy on RPP's web site (https://rpp.rajasthan.gov.in) for each visitor, we automatically recognize the following visitor information:

  • A visitor's Internet Service Provider (for example, AOL or AT & T WorldNet), but not your specific e-mail address. For example, if your e-mail address is abc@rediffmail.com, only the 'rediffmail.com' part of the address is recognized
  • Aggregate visitor information on pages which customers visit

Other information about RPP web site

  • Customers using RPP's Service: For customers using our RPP web site, all visitor information is collected along with any information that you volunteer as a customer while using RPP's web site
  • Links to, or from, RPP's web site: RPP is not responsible for information practices employed by web sites linked with our web site. Generally, links to non-RPP web sites are provided solely as pointers to information on topics that may be useful to users of RPP's web site
  • Encrypted information: Information provided by you on RPP's web site is encrypted or scrambled in order to secure information.

Applicability of Rules and Guidelines of RPP Website.

RPP is a Service provided by the RISL (RajCOMP Info Services Ltd., Government of Rajasthan). As such, in addition to the Rules and guidelines mentioned herein, all the Rules and guidelines stated in the website of RISL. The extent applicable to the services products/activites herein are also applicable to the Users visiting or using this website. Further any reference to RPP herein need to be considered as the aggregator facilities offered by the RISL.

Privacy policy is subject to change periodically